Your privacy is important to Nexusnet Limited (collectively referred to herein as “Nexusnet”, “us”, “our” or “we”), we are committed to protect and respect your privacy.
The Privacy Notice is the basis on which any personal information and sensitive personal information (collectively referred to as “Personal Data”) we collect from you or that you provide to us will be processed, controlled, and protected.
To clearly understand the views and practices as to how we treat your Personal Data, please read this Privacy Notice carefully.
What information we may collect
You have choices about the Personal Data we collect. You may decline when you are asked to provide personal data, but if you choose not to provide data that is necessary to process your application or to provide products or solutions, you may not be able to proceed with your application or use our product or solution.
The information that we collect from you may include the following:
We adhere to the principle of proportionality and only collects your Personal Data necessary to process your Application and provide you with services or products. We will not collect any Personal Data that are irrelevant and does not serve any purpose
How do we collect your information
Nexusnet collects Personal Data to effectively process your application and provide you the best experience with our products and services. You provide Personal Data directly, such as when you visit our business centers; inquire or submit online application via self-serve application and other online web form; respond to a survey; submit application documents in connection with our sales activities through authorized sales channels including Tele and Digital sales, and employee referrals; or when you contact us through our customer hotline for after sales support.
We may also obtain your Personal Data through authorized third-party Personal Information Processors “PIP”. Our PIPs are obliged to protect and secure your Personal Data once they have obtained it in accordance with the Act and its IRR. this Privacy Notice, Nexusnet PIP vary over time, and your Personal Data, when you grant us permission may be obtained by the following PIP.
Nexusnet employees or existing subscribers may obtain your Personal Data through our “Employee Referral Program” or “Member-Get-Member Referral Program”. Through these programs, the employee or existing subscriber will be held liable for any mishandling of Personal Data and/or documents before and after they are submitted to Nexusnet.
How we keep your information
By submitting your Personal Data, you agree to the transfer, processing, and storage of your Personal Data at our authorized and secured database locations. We ensure that your information is secured and protected in accordance with this Privacy Notice and in compliance with the Act and its IRR. We will keep your Personal Data as long as necessary. For information about managing your contact information, please refer to “Rights to Your Information” section of this privacy statement.
All Personal Data you provide to us is transmitted using Secure Sockets Layer (SSL) encryption technology and may be stored on our secured servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of any of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Any modem browser can be used to access our websites with SSL technology.
In addition to the steps that we take to protect your personal data, you should take the following steps to help protect yourself against Internet fraud:
It is our obligation to ensure that proper security controls are in place and are effectively implemented through our information security and data privacy policies and procedures. While the transfer of information via the Internet may not be completely secure, we will do our best to protect and control your Personal Data from the time we receive it. We have enforced reasonable and adequate organizational, physical and technical security measures to appropriately safeguard your Personal Data
How we use your information
We use the information that we collect for these purposes:
We use your Personal Data to process your submitted application for new or existing plan subscription/s, provide and improve the products and services we offer, and perform other essential business operations that involves the following activities:
We use the Personal Data we collect from you to personalize our communications with you. We may contact you to:
Additionally, Nexusnet, or authorized PIPs, may use Personal Data held about you in the following ways:
If you are an existing customer, we will only contact you via electronic means (e-mail or SMS) with formation about products and services similar to those which were the subject of a previous sale from you.
If you are a new or potential customer, and where we permit authorized PIP to obtain or process your information, we (or they) will contact you based on the contact information that you provided only if you have consented to this. If you do not want us to use your Personal Data for marketing promotional campaigns, or to pass your details on to third parties for marketing purposes, then:
We may also use such aggregate information to help our advertisers reach the kind of audience we want to target by displaying advertisement to that audience (for example, women in X industry of X location).
For information about managing your contact information, email subscriptions and promotional communications, please refer to “Rights to Your Information” section of this Privacy Notice.
How we share your information
We do not sell or trade your Personal Data to others. We may share or disclose generic information to any of our business-related affiliates, subsidiaries, and other group of related companies only when you give us the consent or as necessary to complete any transaction or provide any product and service you have requested or authorized.
In addition, we may also share information with accredited vendors working on our behalf for the purpose of providing you with products and services. For example, PIP we’ve hired to provide customer service support or to assist in protecting and securing our systems and services may need access to personal data to provide those functions.
In such cases, these companies must abide by our data privacy and information security requirements and are not allowed to use personal data they receive from us for any other purpose.
We may share your Personal Data to third parties:
Lastly, we will access, transfer, disclose, and preserve Personal Data, including its content (such as the content of your emails sent to Nexusnet, or files in private folders on our database servers), when we in good faith believe that doing so is necessary to:
Location usage on mobile app
When you download and/or use Nexusnet Mobile App through your device, we may receive information about your location and your device, including a unique identifier number for your device, device model, operating systems, versions, software, file names and mobile network information. We may use this information to provide you with location-based services including but not limited to updating subscriber’s location, tracking technician location to allocated tickets based on proximity to subscriber and update location of leads for deployment. When you use the mobile app through the telecommunication device, we collect your location data. If you permit the app to access your location through the permission system used by your mobile operating system. We may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from Your IP address.
Rights to your information
You have the right to ask us not to process your Personal Data for marketing purposes. We will inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose any of your Personal Data to any PIP for such purposes upon your written or explicit consent.
You can also exercise your right to access information by contacting us thru our Customer Service hotline at (+255) 754648620 or email at firstname.lastname@example.org.
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or other third-parties. if you follow a link to any of these websites, please note that these websites have their own privacy policies Notice and that we do not accept any responsibility or liability for these policies notices. Please check their policies Privacy Notice before you submit any Personal Data on their websites.
As a Data Subject we understand and uphold your rights under the Act. Aside from providing access to your Personal Data, you may also exercise your rights to:
How to contact us
Data Privacy and Governance, and Regulatory Compliance